Your phone’s Access Point Name (APN) settings contain information that’s necessary to make data connections. While you usually don’t need to configure APN settings, if you’re experiencing data issues, it’s worth checking if your APN is set up correctly. Follow the steps below to find out how:

1. Make sure your phone is unlocked. If it’s not, contact your previous wireless provider
2. Check that your device is compatible on our network; for more information check out this article
3. To access 5G network speeds, ensure you have a compatible phone, your phone’s software is up-to-date and you are connected to the Public Mobile 5G network where available.

Next, check your APN settings (iPhone Only):

1. Open your phone’s settings and tap:

• Cellular
• Cellular Data Network

2. Verify the following field match:

• APN: SP.MB.COM

3. If you had to make any changes, save them, reboot your phone, and you’re good to go! Make sure to enable data in your phone settings

Need Some Extra Help?

If your device’s settings fields are different from those or you need further instructions on how to set up APN settings for your specific phone model, visit https://apn-canada.gishan.net/en. Follow these steps:

1. Select Public Mobile
2. Select your phone model
3. Follow the instructions for your device to set up the APN settings

If you’re having trouble updating your APN settings, start a chat with the Chatbot to get help. If needed, you’ll be guided through submitting a ticket to a Customer Support Agent.

To learn how to change APN settings on an Android device click here.