Accessibility

Public Mobile Accessibility Add-On

In addition to our ongoing efforts to improve accessibility, Public Mobile offers a dedicated accessibility add-on for customers who identify as having a disability. This offering is available because Public Mobile acknowledges the important role that data services can play to meet the diverse needs of customers with disabilities. For more information and to find out if you are eligible, click here.

Provide Feedback

Your feedback can help us provide more accessible solutions.

We recognize that providing equal access to products, services, solutions and environments is integral to being a leading service provider.

To support this, we are on a continuous journey to ensure that our solutions are accessible to all of our customers. And we want to hear from you. If you have suggestions, compliments or complaints about accessibility at TELUS, we offer a variety of ways for you to provide feedback.

You may provide feedback anonymously. If you would like us to get back to you regarding your feedback, please include your name, telephone number and/or any alternate contact information with your questions and/or comments.

By providing feedback, you agree to the collection, use and storage of any personal information you’ve provided to us on this page. We treat all feedback anonymously when creating an accessibility plan; your contact information, if provided, will only be used to follow up with you about your experience.

Feedback may be provided to:

Public Mobile

Attention: Accessibility

25 York Street, 25th floor

Toronto, Ontario

M5J 2V5

Or email:

Accessibility Prime: [email protected]