Your phone’s Access Point Name (APN) settings contain information that’s necessary to make data connections. While you usually don’t need to configure APN settings, if you’re experiencing data issues, it’s worth checking if your APN is set up correctly. Follow the steps below to find out how:

1. Make sure your phone is unlocked. If it’s not, contact your previous wireless provider
2. Check that your device is compatible on our network; for more information check out this article
3. To access 5G network speeds, ensure you have a compatible phone, your phone’s software is up-to-date and you are connected to the Public Mobile 5G network where available.

Next, check your APN settings (Android Phones Only):

1. Open your phone’s settings and tap:

• Access Point Names
• New APN settings

2. Verify the following field match:

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

3. If you had to make any changes, save them, reboot your phone, and you’re good to go! Make sure to enable data in your phone settings

Need Some Extra Help?

If your device’s settings fields are different from those above or you need further instructions on how to set up APN settings for your specific phone model, visit https://apn-canada.gishan.net/en. Follow these steps:

1. Select Public Mobile
2. Select your phone model
3. Follow the instructions for your device to set up the APN settings

If having difficulties updating your APN settings, click here to start a conversation with our Chat and submit a ticket to our Customer Support Agents

To learn how to change APN settings on an iPhone click here.