In this article we’ll cover:

• How to set up your voicemail
• How to access your voicemail messages from your phone and others
• How to reset your voicemail password
• How to set up an extended absence greeting

At Public Mobile, all of our subscriptions include voicemail, call display, and conference calling.

Voicemail at Public Mobile includes:

• Standard or personalized greetings of your choice
• Space to store up to 10 messages, each up to 5 minutes long
• Automatic deletion of voicemail messages after 10 days. This cannot be turned off

How To Set Up Your Voicemail Greeting

Your voicemail is automatically ready to accept messages. Until you set up your voicemail greeting, the default system greeting will be played. To set up your greeting:

1. Hold down the “1” key on your phone keypad. This will dial your voicemail access number
2. Follow the prompts to set up your password, and record your name and personal greeting

Using Apple Live Voicemail

For users who have upgraded to iOS 17, Apple Live Voicemail allows you to view real-time transcriptions as callers leave you voicemails. Plus, you have the option to answer the call while the voicemail is being recorded. The transcription occurs directly on your device.

When Apple Live Voicemail is enabled, you may encounter issues with your Public Mobile voicemail. For instance, your personalized Public Mobile voicemail greeting might not play for the caller.

If you’ve upgraded to iOS 17 and have Apple Live Voicemail enabled, your personal voicemail greeting will be replaced and callers will hear a standard Apple Live Voicemail greeting. To keep your personalized greeting, you'll need to disable this feature.

Note: Apple Live Voicemail only functions when your iPhone is powered on and under mobile network coverage. It will not work if you are roaming. Additionally, this feature supports transcriptions only in English and is available when your device language is set to English. Transcriptions for voicemails in languages other than English may not be accurate.

How to turn off Live Voicemail

Apple Live Voicemail is activated by default on devices running iOS 17.

To deactivate it, navigate to Settings > Phone > Live Voicemail and toggle it off.

How To Retrieve Messages

To retrieve your voicemail messages from your phone you can either:

• Hold down the 1 key on your phone keypad, or
• Dial 1 + your 10-digit phone number, then press send or call

Note:

• Calling your voicemail will use your minutes
• If you're calling within Canada, retrieving your voicemail messages is a toll-free call*
• If you're roaming in the U.S., you will need to purchase a Roaming Add-On in order to access your voicemail

How To Access Your Voicemail From Another Phone

1. Call your phone number
2. When you hear your voicemail greeting, press the star key (*) to interrupt it
3. Enter your voicemail password when prompted
4. Follow the voice prompts to listen to your messages

How To Reset Your Voicemail Password

You can change your voicemail password in the Public Mobile app or My Account or by dialling into voicemail.

To change your voicemail password in the Public Mobile app or My Account:

1. Open the Public Mobile app or log into My Account.
2. Navigate to the 'Account' tab if you’re using the app, or ‘Profile’ if you’re on the website.
3. Choose ‘Reset Voicemail Password.’
4. Follow the on-screen instructions to complete the process.

To change your password via voicemail:

1. Attempt to dial into your voicemail with a password you remember.
2. After two incorrect attempts, the system will ask you if you want a temporary password: press ‘*’ and then ‘1’ to request it.
3. Check your text messages. You should receive a temporary password in a few minutes.
4. Once you have your temporary password, use it to access your voicemail and follow the prompts to create a new password.

Note: If you’re unable to retrieve your temporary password via text message, you’ll need to contact a Customer Support Agent.

Setting Up An Extended Absence Greeting

An Extended Absence Greeting allows you to record a temporary greeting message for your voicemail, without deleting your existing greeting. You can use it to provide special instructions or let callers know that you’re unavailable for an extended period of time.

1. Dial in your voicemail
2. From the main menu, select the option to change your greeting
3. Follow the prompts to record and save your Extended Absence Greeting
4. When you’re ready to switch back to your regular greeting, repeat the process and select your original greeting

Note: The exact steps to set up an Extended Absence Greeting may vary depending on your phone

Does Public Mobile offer Visual Voicemail?

At this time, we do not offer Visual Voicemail.