With Public Mobile everything is online. Manage your account directly through the Public Mobile app or My Account and get 24/7 access to solutions.

Start with Our Help Articles

We recommend you start here if you have any support-related questions that require a quick answer. Learn more about how Public Mobile works, how to manage your account or troubleshoot common issues in our Help Articles with Public Mobile approved answers. Search for your question or navigate the directory here.

Troubleshoot with the Community

If our Help Articles don’t have the answer to your question, the Public Mobile Community is a great place to ask questions and find solutions with help from other Public Mobile subscribers. The Community is where you can troubleshoot specific issues with service or My Account such as error messages or device-related issues.

Remember that answers in the Community come from fellow Public Mobile customers, so please don’t share any personal information such as your email, address, login credentials, or payment details. Additionally, please note that Community members cannot make changes to your account on your behalf, but they can help walk you through the steps. Learn more about the Community and how to use it here.

Start a Chat

Start a chat to troubleshoot, get quick solutions, and connect with a Customer Support Agent (CSA). Based on what you ask in the chat, we'll get you on the best path. If your issue requires a Customer Support Agent you’ll be able to submit a ticket via the chat.

Contacting a Customer Support Agent

If you’re experiencing an issue with My Account or the Public Mobile app, or have account-specific questions about your service or a recent order, you can connect with one of our Customer Support Agents (CSA).

You can submit a ticket at any time, and one of our CSAs will respond during operational hours (Monday to Sunday: 9 AM to 10 PM EST). Select the chat icon on this page to get started. The chatbot can help answer your question and, if further support is needed, guide you through submitting a ticket to a Customer Support Agent.

Tickets can be submitted at any time, and an agent will respond during hours of operation. Typically our agents respond within 1 hour, but depending on current volumes it may take longer. If you’re looking for answers outside our hours of operation, we recommend you start by checking our Help Articles.