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How to Find Your Personal Unlocking Key (PUK)

If you’ve entered an incorrect PIN three times on your SIM card, you’ll need a Personal Unlocking Key (PUK) code to reset it. Here’s how to get your PUK code:

  1. To request your PUK code, select the chat icon on this page and let the chatbot know you need help with your PUK. Continue through the conversation to submit a ticket to a Customer Support Agent if the chatbot cannot resolve the issue.
  2. Once you receive your PUK code, enter it in your phone to reset your SIM card’s PIN number

Remember to keep your PUK code safe and secure, as it can be used to unlock your SIM card if it gets locked again in the future.

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