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How to Manage Your Payment Method
Managing your payment method allows you to add, change, or update a payment method. Public Mobile currently accepts credit cards (Visa, MasterCard, American Express), Visa debit, and MasterCard debit cards issued by Canadian financial institutions. While American credit cards that are already registered can continue to be used, new registrations of American cards are not supported.
To manage your payment method follow these steps:
- Open the Public Mobile app or log into My Account on the website.
- Visit the 'Payments' section.
- Choose ‘Update Card Information’.
- Enter your new payment details.
- Click ‘Save’ to update your information.
Note: By updating your payment information you will be subscribing to a Public Mobile subscription. Your payment method will be registered for pre-authorized payments and your subscription will renew automatically on your next payment date (which you can find on the ‘Payments’ tab).
If you’d like to stop your payment method from being charged in the future, you can do so by unsubscribing.
To completely remove a payment method from your account, you’ll need to contact a Customer Support Agent. Select the chat icon on this page and follow the prompts to submit a ticket.
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